> ## Documentation Index
> Fetch the complete documentation index at: https://docs.frayme.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Queue

> The work list compliance analysts live in — alerts, SLA timers, and the four actions that resolve a row.

The **Decision Queue** at `/queue` is the live work list for everything a workflow didn't auto-resolve. Each row carries an alert, an SLA timer, and a one-click route into the Decision Console.

## Common queue actions

Four resolutions exist; everything else is a sub-state of one of these.

<CardGroup cols={2}>
  <Card title="Clear" icon="check">
    Mark the alert as resolved without further action. Writes `screen_decision: clear` back to the workflow and resumes auto-approve.
  </Card>

  <Card title="Allowlist / Blocklist" icon="user-shield">
    Persist a per-CPF / per-wallet / per-counterpart list entry. Future cases skip the rule. Allowlist short-circuits the alert; blocklist is a hard stop.
  </Card>

  <Card title="RFI" icon="envelope">
    Open a Request For Information against the relationship client. Used when the analyst needs supporting evidence the platform doesn't already have. Resumes when the evidence returns.
  </Card>

  <Card title="Escalate" icon="up-right-from-square">
    Hand the case to a senior reviewer or to legal. Used for high-risk decisions or when the analyst is outside their authority band.
  </Card>
</CardGroup>

## From queue to Decision Console

Click a row to open the [Decision Console](/decisions/console) — the per-case evidence view with every vendor payload, AI output, prior cases on the same subject, and the action set the analyst is authorised to take.