> ## Documentation Index
> Fetch the complete documentation index at: https://docs.frayme.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Cases

> Find any case at any stage, filter by id, customer or email, and open decided cases read-only.

export const Shot = ({id, alt, caption}) => <Frame caption={caption}>
    <img className="block dark:hidden rounded-lg" src={`/images/guides/${id}.light.png`} alt={alt} loading="lazy" decoding="async" />
    <img className="hidden dark:block rounded-lg" src={`/images/guides/${id}.dark.png`} alt={alt} loading="lazy" decoding="async" />
  </Frame>;

**Cases** at [`/cases`](https://console.us.frayme.io/cases) lists every case in your tenant, including cases the workflow decided without a human and cases still in flight.

<Shot id="analyst/cases-01-overview" alt="Cases index" caption="Every case, newest first." />

## Tabs

**All**, **Pending**, **In review**, **Approved**, **Declined**, **Completed**. Decided rows show who decided and when.

<Shot id="analyst/cases-02-in-review" alt="Cases in review" caption="Only cases waiting for an analyst." />

## Filter

Fill one or more fields and click **Search**: **Case ID** (exact), **External Customer ID**, **Email** (all cases linked to that address, possibly several people) or **Name** (contains). **Clear** resets. When several are filled, case id wins over email, which wins over customer id.

<Shot id="analyst/cases-03-filters" alt="Filtering cases by email" caption="Filtering by the customer's email." />

## Load more

The list loads 100 cases at a time. **Load more** appends the next page; the footer tells you when you have seen them all.

## Open a case

Click a row to open it in the Decision Console. Waiting cases can be claimed and decided from there; decided cases open read-only.