> ## Documentation Index
> Fetch the complete documentation index at: https://docs.frayme.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Compliance analyst guide

> Your day in Frayme: the queue, the console, information requests and decisions.

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You review the cases a workflow could not decide on its own. Everything you need sits in four places: the **Dashboard** for the overall picture, the **Decision Queue** for what is waiting, the **Decision Console** for the evidence and the decision, and **Cases** to find anything at any stage.

## What you see when you sign in

<Shot id="shared/sidebar-03-analyst" alt="Analyst sidebar" caption="Dashboard, Decision Queue (with the pending count), Decision Console, Cases, Team and Settings." />

The badge on **Decision Queue** is the number of cases waiting for a decision. It refreshes about once a minute and whenever you return to the tab.

`⌘K` opens a search palette that jumps to any page.

<Shot id="shared/header-01-command-palette" alt="Search palette" caption="The search palette lists every page; the Quick Actions entries do nothing yet." />

## A day in the queue

<Steps>
  <Step title="Open the Decision Queue">
    Cases waiting for an analyst are listed by time in queue. High-risk and critical (over two hours) counts sit at the top. [Decision Queue](/guides/analyst/decision-queue)
  </Step>

  <Step title="Open a case and claim it">
    Press `Enter` on a highlighted row. Claiming locks the case to you so two analysts never decide the same case. [Claim a case](/guides/analyst/console-claim-and-lock)
  </Step>

  <Step title="Read the evidence">
    Subject, transaction, risk assessment, data-source results, discovered identifiers and the activity timeline. [Read the evidence](/guides/analyst/console-evidence)
  </Step>

  <Step title="Ask the customer if something is missing">
    **Request Information** sends a templated email through your company's systems and parks the case as awaiting information. [Request information](/guides/analyst/console-request-information)
  </Step>

  <Step title="Decide">
    **Approve**, **Decline** with a reason, or run a workflow action your engineers declared. The console moves to the next case. [Approve, decline or run a workflow action](/guides/analyst/console-decide)
  </Step>
</Steps>

## What you cannot do here

* **Escalate, hold, snooze or reassign** are not console actions. Escalation, when your tenant needs it, is a workflow action declared on the Review node (for example **Escalate to senior**), so it appears under **Workflow actions** only when the flow defines it.
* **Reopen or re-run** a decided case is not possible. A senior analyst or manager can [override the final decision](/guides/analyst/console-override), which records a new audited decision without re-running the workflow.
* **Export PDF, allowlists and blocklists** do not exist in the console.

## Keyboard cheat sheet

**Queue**

| Key             | Action                                            |
| --------------- | ------------------------------------------------- |
| `J`             | Highlight the next case in the list               |
| `K`             | Highlight the previous case                       |
| `Enter`         | Open the highlighted case in the Decision Console |
| `⌘K` / `Ctrl+K` | Open the search palette                           |
| `?`             | Show the keyboard shortcuts panel                 |

**Console**

| Key       | Action                                   |
| --------- | ---------------------------------------- |
| `←` / `K` | Previous queued case                     |
| `→` / `J` | Next queued case                         |
| `C`       | Claim the case you are viewing           |
| `⌘↵`      | Approve (when you hold the claim)        |
| `⌘D`      | Decline (a reason or a note is required) |
| `N`       | Jump to the notes composer               |
| `Esc`     | Close the open dialog                    |

## Pages in this guide

<CardGroup cols={2}>
  <Card title="Dashboard" href="/guides/analyst/dashboard" icon="gauge" />

  <Card title="Decision Queue" href="/guides/analyst/decision-queue" icon="list-check" />

  <Card title="Decision Console" href="/guides/analyst/console-overview" icon="layer-group" />

  <Card title="Cases" href="/guides/analyst/cases" icon="folder-open" />

  <Card title="Team (view)" href="/guides/analyst/team" icon="users" />

  <Card title="Settings for analysts" href="/guides/analyst/settings" icon="sliders" />
</CardGroup>