Documentation Index
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Send an information request to the case customer from inside the flow.
sendRfi.
| Field | Meaning |
|---|---|
| Template | A template from Settings → Communication |
| Output variable | Where the request id lands (default rfi) |
case.rfi_requested through the communication webhook; your systems send the email. The case is marked as awaiting information exactly as when an analyst sends a request. A deleted template makes the flow fail validation.