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The Decision Queue at /queue lists every case a workflow parked in a review queue that your role may see, oldest first, refreshed every few seconds. The analyst guide covers it step by step: Decision Queue.

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What is on the page

  • Four counters: Total Pending, High Risk, Awaiting Info, Critical (waiting more than two hours).
  • Case-type segments (KYB, KYC, TXN), a Hide awaiting info toggle, search by customer or case id, and sort by risk score, time in queue, amount or case type.
  • One row per case with risk badge, type, tags, amount, live time in queue and the lock state.
  • Decision History for the last 24 hours.

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Timeouts

Each Review node declares a timeout in hours. When it elapses, the case leaves the queue along the node’s timeout outcome, which the flow wires to a decision or another step. There is no paging or alerting on the queue itself.

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What the queue does not do

No claiming from the list (claim in the console), no bulk actions, no saved views, no pagination, no queue picker: every queue your role can see is merged into one list.