Decision Console

The Decision Console at /decisions/:id shows one case: subject and evidence on the left, risk and trace in the middle, decision and notes on the right. The full walkthrough is in the analyst guide: layout and navigation, claim and locks, evidence, documents, tags and notes, request information, decide, override.

Evidence cards

Card	Source
Subject header, identity or company details	The case payload and identity providers
Custom attributes	Your systems (`custom_` attributes) and providers
Questionnaire, Document Check, screening signals	The identity provider (for example Sumsub)
Customer context	The workflow’s AI synthesis step
Risk assessment	Risk Management rules and the workflow’s risk score
Data source results	One card per Integration node, with output, request and raw response
Discovered identifiers	Identifiers providers surfaced, verified or captured
Activity	Every event on the case

Action	Effect
Claim case	Locks the case to you; required before any action
Approve	Records an approved decision and resumes the workflow on the approve branch
Decline	Records a declined decision with a reason or a note
Request Information	Emits `case.rfi_requested` for your systems to email the customer; the case waits
Workflow actions	Custom Review outcomes declared by the flow (for example an escalation branch)
Per-document Approve / Decline	Records a verdict on a captured document
Tags, notes	Shared triage labels and internal annotations
Override decision	On a decided case, for `case_override:write` holders: appends a corrected decision

There is no escalate button outside workflow actions, no hold or snooze, no reassign, and no export from the console.

Capability	Scope
Claim, approve, decline, request information, tag, note	`cases:write`
Override a decided case	`case_override:write`
Read a case without acting	`cases:read`