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A decision is the outcome of a case: approved or declined, produced by the workflow or by an analyst. Cases that a workflow cannot decide alone wait in a review queue; analysts decide them in the Decision Console.

Decision Queue

The list of cases waiting for an analyst, with search, sort and the last 24 hours of decisions.

Decision Console

One case at a time: subject, evidence, risk, timeline, and the decision rail.

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Lifecycle

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Statuses

An override does not change the status back: it appends a new decision to the case’s history and notifies your systems with case.decision_overridden.

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What the analyst sees

Subject and identity, tags, custom attributes, Document Check, transaction details, risk assessment with the rules that fired, data-source results, discovered identifiers, the activity timeline, notes, and the decision rail with Approve, Decline, Request Information and any workflow actions the Review node declares. Details: Read the evidence.