Decisions overview

A decision is the verdict + reasoning produced by a workflow run. Every decision lives in two surfaces:

Decision Queue

The live work list. Filters by status, channel, rule, assignee. SLA timers.

The per-decision evidence view. Vendor payloads, AI outputs, prior cases, audit trail.

From	Action	To
`pending`	rule allows, no human gate needed	`auto_approved`
`pending`	manual review reached	`in_review`
`in_review`	analyst clears	`approved`
`in_review`	analyst denies	`denied`
`in_review`	analyst escalates	`escalated`
`escalated`	senior reviews	`approved`, `denied`, `reported_to_regulator`
`reported_to_regulator`	regulator submission	terminal

The Console surfaces, for every decision:

Header — decision id, status, risk band, rule applied, channel, currency, amount.
Subject — main account + subaccount, customer name, counterpart.
Evidence — the full provider bundle, one card per provider type.
AI outputs — every AI node’s structured output with the model’s reasoning.
Prior cases — same customer_id / tax_id / wallet_address / counterpart_document in the last 90 days.
Audit trail — every action taken so far, who, when, why.
Action set — buttons the role + decision state allows.

See Evidence & notes for the evidence-pack contract and how to attach private notes that don’t leave the tenant.