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The Decision Queue at /queue is the live work list for everything a workflow parked for a human: cases a Review node routed to a queue, ordered by time in queue by default, with a one-click route into the Decision Console.

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What a row carries

Each row shows the subject, the case id, the risk score and its band, the case type (transaction, KYC or KYB), the amount and rail for transactions, tags, time in queue, and who holds the claim. The cards above the list count everything pending, the high-risk share, cases awaiting information from the customer, and cases waiting longer than two hours. Search, sort and a switch to hide cases awaiting information narrow the list; the queue refreshes on its own.

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How a row is resolved

Every resolution happens in the Decision Console, reached by clicking the row or pressing Enter. Four outcomes exist:

Approve

Ends the case as approved. A high-risk approval asks for confirmation and is recorded for audit.

Decline

Ends the case as declined. Requires a decline reason from the tenant’s list or a decision note.

Request Information

Sends a request to the customer through the tenant’s communication webhook; the case stays in the queue, marked as awaiting information, until the analyst decides.

Workflow actions

Extra outcomes the Review node declares, for example a second review by a senior team. Clicking one routes the case along that branch of the flow.
Allowlists, blocklists, a clear action and an escalate button do not exist in the console; escalation is a workflow action when the flow defines one. A final decision can later be corrected by a member with the override permission.

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From queue to Decision Console

Click a row to open the Decision Console: the per-case view with the subject, evidence from every data source, the risk assessment and timeline, and the decision rail. The step-by-step version lives in the compliance analyst guide.