Review queues

Settings → Queues manages Review Queues. Needs queues:write.

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What a queue is

A queue is where a Review node parks cases. Analysts see cases from every queue their role may see, merged in the Decision Queue.

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Create a queue

Create Queue opens the dialog: Queue name (lowercase letters, digits and hyphens, up to 50, fixed after creation), Description, Priority (higher surfaces first), Escalation target, Visible to roles and Default queue. Create saves it.

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Default queue

Cases whose Review node names no queue land in the default. Only one queue is the default; setting another replaces it.

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Escalation target

The queue a case moves to when a flow escalates it; keep escalated for that purpose or point to your own.

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Visible to roles

Leave all unchecked to make the queue visible to every role. Tick roles to restrict who can see and work it; admins always see every queue.

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Edit and delete

The pencil edits everything but the name. Delete queue warns that flows routing to it will fail until updated; a queue with pending cases cannot be deleted.

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Use a queue in a Review node

Engineers pick the queue on the Review node; a deleted queue makes the flow fail validation with review queue “x” … does not exist.