Skip to main content
The Decision Console at /decisions is where you review and decide. It shows one case at a time.

​
Open a case

There are three ways in, and they lead to the same screen:
  • From the queue — press Enter on a highlighted row or click it. The console opens in queued mode with Case i of n and Previous / Next.
  • From Cases — click any row at any stage. Decided cases open read-only.
  • From the sidebar — Decision Console opens the first waiting case.

​
The three columns

  • Queued — the case is in the queue you came from. The header shows Case i of n, the case type, the risk band and, once claimed, Locked to you. Previous and Next move through the queue and skip cases another analyst holds.
  • Active, not in the queue page — the case is still in progress but was opened directly. You get Back to queue instead of Previous / Next.
  • Historical — the case is approved, declined or completed. The banner says it is read-only.

​
Move between queued cases

← or K goes to the previous case, → or J to the next. Both are disabled while a claim is being acquired or released. If you hold a claim and navigate away, the console asks you to release it first.

​
Refresh

Refresh cases in the header reloads the case and the queue.

​
Read-only cases

When a case is decided you can still read every card, the notes and the timeline. The decision rail is replaced by the read-only banner. Senior analysts see Override decision there; see Override a final decision.