Tags on a case
The Tags line under the subject shows the tags applied to the case as coloured chips. Click × on a chip to remove it. The dashed + label chips are the tags you can still add; click one to apply it. Tags show on the queue rows and in Cases, so they work as a shared triage vocabulary.Where tags come from
Only enabled tags from Settings → Tags are offered. If none exist the line reads No tags configured (Settings → Tags); ask a manager or senior analyst to add some. Your systems can also apply tags through the API, restricted to the same vocabulary.Notes
Notes are internal to your tenant. They are visible to every analyst on the case and never leave Frayme.1
Add a note
Press
N or click into Add a note…. ⌘+Enter or Add Note submits.2
Pin, flag or delete
Open a note’s menu to Pin note (keeps it on top), Flag for review, or Delete (only your own notes).