The decision rail
The rail is live only while you hold the claim. It shows the Workflow recommendation, the actions, the decline reason and a note. The recommendation is one of Approve — low risk, Enhanced due diligence — review or Decline — likely fraud, with a short explanation from the workflow.Approve
Approve (or⌘↵) approves the case. When the risk score is above 75, Frayme asks Confirm High-Risk Approval first. When a KYB case still has pending child cases, it asks Finish pending sub-cases? because approving the parent closes them.
Decline
Decline (or⌘D) needs a reason or a note. Pick one under Decline reason (required to decline); the list is maintained in Settings → Decline Reasons.
Declining with neither a reason nor a note shows Reason required.
Workflow actions
When the Review node declares custom outcomes, they appear under Workflow actions as buttons, for example Escalate to senior. Clicking one routes the case along that branch of the flow instead of approving or declining; the case leaves your queue and continues in the workflow.Decision note
Decision note is optional context for the audit trail. It is stored with the decision and shown in the timeline.After you decide
A toast confirms Approved or Declined, the decision and your note are written to the timeline, acase.decided event goes to your webhook endpoint, and the console moves to the next case that no one else holds. When nothing is left it shows No pending cases.
Two errors you may see: Couldn’t sync this approval to Sumsub means the identity provider was unavailable and nothing was finalised, so try again; a conflict means the case was decided or timed out meanwhile, and the console reloads it.